Something lately has had me a little disgusted... I think it started back when my mom and I went to a beauty_supply store and the woman/employee behind the counter was talking about disgusting topics that she should not be talking about when she has paying customers standing there waiting to be rung up (ie my mom and me).
Then this past week my sister's car breaks down and they took it to Bowser where she purchased said car. Now, despite the fact that they totally ripped my sister off, in my opinion, and everyone pretty much called the repair shop and yelled (or conversated loudly) at the repair shop these people are just complete assholes. They are doing a disservice to the dealer to be honest with you. Basically my sister was charged a good say 400$ for the repairs done, when this was brought to their attention they said they would look into it and 'possibly refund her a portion of the money.' What a joke, they aren't refunding anything.
I honestly think that someone should look into the practices of the repair shop and instead of pumping cars in and out as quickly as possible... spend a little time and figure out what is wrong with them - before sending them back out on the road... do you know what an inconvenience that is? (That didn't happen to Nat, but to others). I mean hell, your getting paid what 90$ an hour for your fee...
Oh well, bottom line, between two families SIX cars have been purchased at the dealer - so let's say each car averaged around 15K - that's approximately 90,000$ this dealer made off of these families... It would be a shame if these people started looking elsewhere for their next car... because of the repair shops attitudes.
When did people stop caring about their quality of work? Although I am not sure that the said dealership had any to begin with... I will tell you a great little story about how this specific dealership repair shop ruined a 700$ part and until they actually sent it out to be confirmed that they had indeed ruined the part they were going to make the owner of the car pay for it... well until I stepped in and told them that they were bleeping incompetent and shouldn't be allowed to work on cars if they can't figure out when you are supposed to stop tightening a bolt.
Why is it that the customer service aspect of what seems to be everything has faded away... that no one cares and it is only about the almighty dollar?
Wednesday, August 13, 2008
Tuesday, August 12, 2008
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